If it’s software
Fixed on your screen
A technician joins your screen, with your permission, and fixes it while you watch. Nothing to unplug, pack or carry anywhere.
- Slow computers
- Pop-ups and viruses
- Printers
- Updates
- Backups
Remote tech help
Tech trouble, fixed online.
Computers, phones, Wi-Fi and everything in between. A technician joins your screen, finds the problem and fixes it while you watch. If it turns out to need hands, we book the repair for you.
You watch every click, and you can end a session at any time.
MacBook AiriPhone 13Home Wi-Fi
“Takes ages to start, and the fan never stops.”“Storage is full and the camera won’t take photos.”“Drops out every evening in the back bedroom.”
Fixed
- You approved the screen shareJoined by link, nothing to installChecked the router from your laptop
- Found 14 apps opening at startupFound 38 GB of old message attachmentsFound it stuck on a crowded channel
- Trimmed startup to the 3 you useBacked up your photos at full qualityMoved it to a clear channel and updated it
- Cleared 31 GB of old caches and installersFreed 41 GB, and the camera works againBack bedroom signal: strong
A plain-English summary of every change, sent after the session.
How it works
One place to start. Two ways it gets fixed.
Every request starts with a short online diagnosis. Software problems get fixed right there on your screen. Hardware problems get a repair plan, with the price up front.
- 1You describe the problem
- 2We diagnose it online
If it’s hardware
Booked for repair
Cracked screens, tired batteries, liquid damage. You get the diagnosis and the price first, then a drop-off nearby or a padded mail-in box.
- Screens
- Batteries
- Charging ports
- Liquid damage
- Keyboards
What we fix
If it has a screen or a signal, we can help.
You don’t need to know what’s wrong or what anything is called. Describe what you see, and we’ll work out the rest.
Computers
Mac and Windows. Slow starts, crashes, updates, pop-ups, full storage and backups.
Phones and tablets
iPhone, iPad and Android. Storage, settings, moving to a new phone and finding lost photos.
Wi-Fi and internet
Dead spots, dropped connections, slow speeds, new routers and mesh setups.
Printers and accessories
Printers that won’t connect, scanners, monitors, keyboards, mice and earbuds.
Email and accounts
Getting back into accounts, two-step sign-in, email on every device and taming spam.
TV and smart home
Streaming apps, smart speakers, doorbells, cameras and thermostats.
A screen-share session
Clear from the first message to the last click.
Describe it
Tell us what’s going on in your own words. Add a photo or a screenshot if it helps.
Get a diagnosis
A technician tells you what’s likely wrong, what it takes to fix and what it costs, before anything starts.
Watch it get fixed
Approve the screen share and follow along. Ask questions as you go, or end it whenever you like.
Keep the notes
Afterwards you get a plain-English summary of every change, so you’ll know what to do next time.
Your safety
You stay in control, start to finish.
Letting someone onto your screen takes trust. These four rules never bend.
We never call first.
No cold calls, no texts, no pop-up warnings. Every session starts with a request from you. If someone calls saying they’re from fixed.online, hang up.
You see every click.
Screen sharing starts only when you approve it, and everything we do happens in front of you.
Your passwords stay yours.
When a password is needed, you type it. We’ll never ask you to read one out, write one down or send it to us.
One click ends it.
Stop the session whenever you like. Access ends the moment you do, and nothing stays installed.
Repairs
When it needs hands, we arrange them.
If the diagnosis points to a part, you get a repair plan and the price before anything happens. Then choose whichever is easier.
Drop it off
Book a time at a repair shop near you. They already have the diagnosis, so you won’t explain it twice.
Mail it in
We send a padded box with a prepaid label. Track it there and back.
iPad Air
Cracked screen · mailed in
- Diagnosed onlineScreen replacement, price agreed
- Box deliveredPadded, with a prepaid label
- RepairedNew screen fitted
- TestedTouch, display, cameras and charging
- On its way backTracked to your door
Questions
Good questions to ask first.
What can’t be fixed online?
Anything physical: a cracked screen, a battery that’s swollen or won’t hold a charge, liquid damage, a broken port. We still diagnose those online, so you know exactly what’s wrong and what it costs before you hand anything over.
Is it safe to let someone onto my screen?
Sharing only starts when you approve it, you see everything we do, and you can end it with one click. Each link works for one session and expires when it ends. And we never contact you first: if someone calls saying they’re from fixed.online, it isn’t us.
Do I need to install anything?
On a computer, a small viewer that removes itself when the session ends. On a phone or tablet, usually just a link.
How much does it cost?
It depends on the fix, so you see the price after the diagnosis and before any work starts. If we can’t fix it, you don’t pay.
I’m not good with technology. Is this for me?
Especially for you. There’s no jargon and no wrong way to describe a problem. Tell us what you see, and we’ll take it from there.
Can I get help for someone else?
Yes. Request a session for a parent or a friend and join it too, so you can both see what’s happening.
Get help
Tell us what’s wrong.
A few lines is plenty. You’ll get a diagnosis and a price before anything starts.
fixed.online is a concept site. Nothing you enter here is sent or stored.
You’re all set, .
Here’s what a technician would see:
- Device
- Help
- Problem
- Reply to
Because fixed.online is a concept site, nothing was sent and nothing was saved. Leave this page and it’s gone.